Terms of Service

Last updated: June 5, 2026

1. Acceptance of Terms

By accessing or using Denpex services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Description of Service

Denpex provides ML training failure diagnosis services, including log analysis, failure classification, and recommended fixes for distributed training jobs. Our services include web-based tools, APIs, and software agents.

3. Account Responsibilities

You are responsible for:

  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Ensuring your use complies with applicable laws
  • Not misusing or attempting to harm our services

4. Acceptable Use

You agree not to:

  • Use our services for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer or decompile our software
  • Share your account credentials with others
  • Resell or redistribute our services without authorization

5. Intellectual Property

All Denpex software, designs, and content are proprietary to Denpex, Inc. You retain ownership of your training logs and data. We claim no rights to your proprietary information.

6. Payment Terms

Paid subscriptions are billed monthly or annually as selected. Refunds are provided within 7 days of initial subscription for technical issues we cannot resolve. Prices are subject to change with 30 days notice.

7. Disclaimer of Warranties

SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WHILE WE STRIVE FOR ACCURATE DIAGNOSES, WE DO NOT GUARANTEE THAT ALL FAILURES WILL BE CORRECTLY IDENTIFIED OR FIXED. USE OUR SERVICES AT YOUR OWN RISK.

8. Limitation of Liability

DENPEX SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE PRIOR 12 MONTHS.

9. Termination

You may terminate your account at any time. We may suspend or terminate accounts that violate these terms. Upon termination, your data is deleted per our retention policy.

10. Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance of new terms. Material changes will be notified via email.

11. Contact

Questions about these terms? Contact us at legal@denpex.com.