Privacy Policy

Last updated: June 5, 2026

1. Information We Collect

When you use Denpex, we collect training job logs and failure data that you voluntarily submit through our diagnostic tools. This may include error messages, stack traces, system metrics, and configuration data from your ML training jobs.

We do not collect training data, model weights, training datasets, or proprietary model architectures unless explicitly included in your logs.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our diagnosis services
  • Generate failure analyses and recommended fixes
  • Improve our pattern matching and diagnosis accuracy
  • Send you notifications about diagnosed failures (with your consent)
  • Respond to your requests and support inquiries

3. Data Handling and Security

Your training logs contain sensitive information about your infrastructure and models. We take the following steps to protect your data:

  • Logs are encrypted in transit (TLS 1.3) and at rest (AES-256)
  • Scale and Data Center plans: The Denpex agent runs within your infrastructure. Only anonymized failure signatures are transmitted — never raw logs
  • Free plans: Logs are processed and deleted within 24 hours
  • We scan for and mask PII/PHI before log transmission (client-side)

4. Data Retention

Team plans: Logs are processed and deleted within 24 hours of diagnosis. Diagnostic history (failure type, fix applied, timestamps) is retained for 90 days.

Scale/Enterprise plans: You control retention. Logs are never transmitted off your infrastructure. Only anonymized failure signatures are stored.

5. Information Sharing

We do not sell, trade, or rent your training logs or diagnostic data to third parties. We may share anonymized, aggregated failure statistics for research purposes, but never your raw logs.

6. Cookies and Tracking

We use essential cookies for authentication and session management. We use optional analytics cookies (PostHog) to understand how visitors use our site. You can opt out of analytics cookies.

7. Your Rights

You have the right to access, correct, or delete your personal information. You can request data export or deletion by contacting privacy@denpex.com.

8. Contact Us

For privacy-related questions, contact our Data Protection Officer at privacy@denpex.com.